Independent regulator Ofcom has told TalkTalk and Tiscali UK to stop breaching telecoms rules or they could face a financial penalty. Both companies were found to have issued bills for services that had been cancelled and overall Ofcom had received over 1,000 complaints in 2010 alone.
“Ofcom found that TalkTalk and Tiscali UK have breached telecoms regulations by issuing bills to consumers for services that have not been provided. Both companies issued bills for services consumers had cancelled,” an official Ofcom statement said.
Ofcom has issued TalkTalk and Tiscali UK – which are both part of TalkTalk Group – with a legally-binding notification requiring them to comply with the rules, known as a ‘General Condition’, by 2 December 2010 or face further enforcement action. The maximum penalty is a fine of 10 per cent of relevant turnover.
The Notification also requires TalkTalk and Tiscali UK to take steps to remedy the harm they caused to consumers, which include but are not limited to:
* Providing refunds to all consumers who were billed for cancelled services since 1 January 2010;
* Stopping debt collection action, and withdrawing from any legal proceedings (if started), against consumers and paying their reasonable legal costs;
* Taking any necessary steps to repair credit ratings of affected consumers, such as notifying credit reference agencies where relevant.
Claudio Pollack, Ofcom’s director of consumer affairs, said the regulator was determined to stand up for consumers and take action against companies that break the rules.
“Our investigation into TalkTalk and Tiscali UK found that they had billed customers for cancelled services; this is unacceptable which is why we have ordered them to clean up their act or face the consequences,” she added.
TiMOVO Case for iPad (A16) 11th Generation 11 Inch 2025/iPad 10th Generation 10.9 Inch 2022, Slim Stand Cover with Hard Translucent Back, Support Touch ID, Auto Wake/Sleep, Abyss Blue
£9.99 (as of 14/07/2025 21:39 GMT +01:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
iPhone Charger Cable 2M, MFi Certified Lightning Cable Fast Charging iPhone Charger Nylon USB iphone Charging Cable Lead for iPhone 14 13 12 11 Pro Max XS XR X 8 7 6 Plus 5 SE,iPad
£4.39 (as of 14/07/2025 21:39 GMT +01:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
ProCase 2 Pack Screen Protector for iPad A16 2025 11th/10th 2022 Generation (11-inch/10.9), Tempered Glass Film Guard -Clear
£6.39 (as of 14/07/2025 22:13 GMT +01:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
Amazon Fire HD 10 Kids tablet (newest gen) | ages 3–7, includes ads-free books, games, apps and videos that children love, 10.1" brilliant screen, parental controls, 2-year worry-free guarantee, 32 GB
£199.99 (as of 14/07/2025 22:13 GMT +01:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
Apple iPad 11-inch: A16 chip, 11-inch Model, Liquid Retina Display, 128GB, Wi-Fi 6, 12MP Front / 12MP Back Camera, Touch ID, All-Day Battery Life — Pink
Now retrieving the price.
(as of 14/07/2025 22:13 GMT +01:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
